Improving Customer Service
Fulfillment Logistics and Response Management Blog |
4 Unconventional Ways to Speak Your Employees' "Workplace Love Languages" and Boost Engagement
The same old tactics for employee engagement are getting tired. It’s time to think differently about what truly makes your team feel valued. Understanding what resonates with your employees on a deeper level can transform your workplace culture into ...
6 Things That Are Making You Less Productive [Infographic]
As I sit here on a Friday afternoon looking at my "still to accomplish before the weekend list," I notice it hasn't moved much since this morning. We here at DirectAnswer keep an ongoing log of all activities performed, down to the second, so we can ...
Top Reasons to Use Promotional Products.
What we learned about Customer Service from 1-800-Flowers Very Bad Valentine’s Day.
Poor Janet from 1-800-Flowers’s Twitter feed had a very long Valentine’s Day Evening.
4 Unconventional Ways to Speak Your Employees' "Workplace Love Languages" and Boost Engagement
The same old tactics for employee engagement are getting tired. It’s time to think differently about what truly makes your team feel valued. Understanding what resonates with your employees on a deeper level can transform your workplace culture into ...
What we learned about Customer Service from 1-800-Flowers Very Bad Valentine’s Day.
Poor Janet from 1-800-Flowers’s Twitter feed had a very long Valentine’s Day Evening.
Making an In-Demand Organization, Association or Non-Profit
Moving beyond what your constituents want into giving them what they can't live without Now anyone who knows me would say I am not the biggest fan of Steve Jobs on a personal level (a friend of mine worked closely with him for 24 years), but giving ...
Is this what your Members, Donors or Customers think of you?
....good thing our clients' constituents don't!
Providing Excellent Customer Service: You never know 'their story'
I know this video has been circulated around for a few weeks and months. But I thought it gave a great visual to not only having patience--but also why we as services providers, Associations and Fundraisers do what we do.
Jumping on the Customer, Member or Donor Relationship Bandwagon
They say 'Imitation is the Most Sincere Form of Flattery.' While validating, it still stings when its your competition. Serving a niche market (Database Management, Response Processing and Fulfillment Services for Associations, Fundraisers and ...
