Customer Experience & Call Center Solutions That Feel On-Brand
Support That Speaks Your Brand
Your customers don’t just need answers — they need to feel heard. Whether it’s a donor asking about a gift, a member with a renewal question, or a shopper needing help with a return, the voice on the other end is your brand. That voice should feel consistent, calm, and human — every single time.
At Bungee, our customer support team does more than respond. We embody your values, tone, and priorities — building trust with every interaction.
Your brand isn’t just what you send. It’s how you support.

Some of What’s Possible:
Inbound Call Center Support
Friendly, informed reps trained on your brand, ready to support product questions, donations, or memberships.
Inbound Call Center Support
Friendly, informed reps trained on your brand, ready to support product questions, donations, or memberships.
Email, Chat + SMS Support
Omnichannel response teams to meet your customers where they are.
Email, Chat + SMS Support
Omnichannel response teams to meet your customers where they are.
Overflow + After-Hours Coverage
Extend your reach without exhausting your internal team.
Overflow + After-Hours Coverage
Extend your reach without exhausting your internal team.
Returns, Exchanges + Order Questions
We manage backend systems and frontend interactions for full support alignment.
Returns, Exchanges + Order Questions
We manage backend systems and frontend interactions for full support alignment.
Tiered Support (Tech, Product, Donations)
Custom training and routing by issue type for faster resolution.
Tiered Support (Tech, Product, Donations)
Custom training and routing by issue type for faster resolution.
Event + Campaign Hotlines
Set up temporary support teams for events, renewals, or launches.
Event + Campaign Hotlines
Set up temporary support teams for events, renewals, or launches.
FAQ Development + Knowledgebase Management
We help you reduce volume by building smart self-service resources.
FAQ Development + Knowledgebase Management
We help you reduce volume by building smart self-service resources.
Social Media Monitoring + Escalation
We watch your mentions and DMs — and jump in when something needs a human touch.
Social Media Monitoring + Escalation
We watch your mentions and DMs — and jump in when something needs a human touch.
Built For:
For Nonprofits
Your donors want human connection. We help you provide it — with trained reps who understand your mission.
For Membership Orgs + Schools
From renewals and payment questions to chapter support and event RSVPs — we’ve got your members covered.
For Brands + E-Commerce Teams
Need someone to handle returns, order questions, and product support — without sounding like a call center? That’s us.
For Event-Based Campaigns
We build short-term hotlines and live support that feel like a seamless part of your brand.

Why Bungee
Brand-aligned tone, language, and protocols for every account
U.S.-based, long-tenured reps (no call script robots here)
Integrated with your systems: Salesforce, HubSpot, Shopify, Raiser's Edge, and more
Available for full-time, overflow, or event-based support
Multi-channel response: phone, email, live chat, SMS, social
Proven track record with donors, members, and customers
Proof
“Saved $300K in would-be returns and cancellations using retention ‘save-the-sale’ techniques.”
“On-site live support kept a 3-day conference running smooth — zero escalations."
“VIP donors got a real person in 30 seconds — retention jumped 19%.”
Related Solutions
Tactile Touchpoints That Stick
Turn Good Customers Into Raving Fans

