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Customer Experience & Call Center Solutions That Feel On-Brand

Support That Speaks Your Brand

Your customers don’t just need answers — they need to feel heard. Whether it’s a donor asking about a gift, a member with a renewal question, or a shopper needing help with a return, the voice on the other end is your brand. That voice should feel consistent, calm, and human — every single time.

At Bungee, our customer support team does more than respond. We embody your values, tone, and priorities — building trust with every interaction.

Your brand isn’t just what you send. It’s how you support.

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Some of What’s Possible:

Inbound Call Center Support

Friendly, informed reps trained on your brand, ready to support product questions, donations, or memberships.

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Inbound Call Center Support

Friendly, informed reps trained on your brand, ready to support product questions, donations, or memberships.

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Email, Chat + SMS Support

Omnichannel response teams to meet your customers where they are.

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Email, Chat + SMS Support

Omnichannel response teams to meet your customers where they are.

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Overflow + After-Hours Coverage

Extend your reach without exhausting your internal team.

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Overflow + After-Hours Coverage

Extend your reach without exhausting your internal team.

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Returns, Exchanges + Order Questions

We manage backend systems and frontend interactions for full support alignment.

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Returns, Exchanges + Order Questions

We manage backend systems and frontend interactions for full support alignment.

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Tiered Support (Tech, Product, Donations) 

Custom training and routing by issue type for faster resolution.

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Tiered Support (Tech, Product, Donations) 

Custom training and routing by issue type for faster resolution.

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Event + Campaign Hotlines

Set up temporary support teams for events, renewals, or launches.

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Event + Campaign Hotlines

Set up temporary support teams for events, renewals, or launches.

 

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FAQ Development + Knowledgebase Management 

We help you reduce volume by building smart self-service resources.

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FAQ Development + Knowledgebase Management 

We help you reduce volume by building smart self-service resources.

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Social Media Monitoring + Escalation

We watch your mentions and DMs — and jump in when something needs a human touch.

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Social Media Monitoring + Escalation

We watch your mentions and DMs — and jump in when something needs a human touch.

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Built For:

For Nonprofits

Your donors want human connection. We help you provide it — with trained reps who understand your mission.

For Membership Orgs + Schools

From renewals and payment questions to chapter support and event RSVPs — we’ve got your members covered.

For Brands + E-Commerce Teams

Need someone to handle returns, order questions, and product support — without sounding like a call center? That’s us.

For Event-Based Campaigns

We build short-term hotlines and live support that feel like a seamless part of your brand.

Call Center Bungee

Why Bungee

Brand-aligned tone, language, and protocols for every account
U.S.-based, long-tenured reps (no call script robots here)
Integrated with your systems: Salesforce, HubSpot, Shopify, Raiser's Edge, and more
Available for full-time, overflow, or event-based support
Multi-channel response: phone, email, live chat, SMS, social
Proven track record with donors, members, and customers

Proof

“Saved $300K in would-be returns and cancellations using retention ‘save-the-sale’ techniques.”
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“On-site live support kept a 3-day conference running smooth — zero escalations."
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“VIP donors got a real person in 30 seconds — retention jumped 19%.”
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Let’s Build Your Perfect Support Program