Bungee (FORMERLY DIRECT ANSWER) IS NO. 1 ON CLUTCH....AGAIN!
Direct Answer is named Top Voice Services and Top BPO Companies for the second year in a row!
6 Things That Are Making You Less Productive [Infographic]
As I sit here on a Friday afternoon looking at my "still to accomplish before the weekend list," I notice it hasn't moved much since this morning. We here at DirectAnswer keep an ongoing log of all activities performed, down to the second, so we can ...
Top Reasons to Use Promotional Products.
What we learned about Customer Service from 1-800-Flowers Very Bad Valentine’s Day.
Poor Janet from 1-800-Flowers’s Twitter feed had a very long Valentine’s Day Evening.
Customer Loyalty Test (PS: Donors, Subscribers and Members are Customers too!)
Making an In-Demand Organization, Association or Non-Profit
Moving beyond what your constituents want into giving them what they can't live without Now anyone who knows me would say I am not the biggest fan of Steve Jobs on a personal level (a friend of mine worked closely with him for 24 years), but giving ...
Is this what your Members, Donors or Customers think of you?
....good thing our clients' constituents don't!
Providing Excellent Customer Service: You never know 'their story'
I know this video has been circulated around for a few weeks and months. But I thought it gave a great visual to not only having patience--but also why we as services providers, Associations and Fundraisers do what we do.
What are Fundraisers Worst Donor Related Dilemma's?
Donor Related Dilemma's aren't just for Fundraisers. If your organization deals with the public in any way...this study is for you. At the Association for Fundraising Professionals (AFP) International Convention in Chicago, we asked participants to ...
DirectAnswer and AFP--A Partnership that Works for Donors!
We were honored to be chosen as one of only 3 Association of Fundraising Professionals (AFP) members to share our "Story" for their International Convention in Chicago last month.
